Data lakes help a wider and individual business audience access and analyze data on demand. Unlike enterprise data warehouses used in traditional BI systems, data lakes perform little to no automated cleansing of the data. Thanks to the growth of cloud business intelligence services, companies around the world today will be able to embrace unlimited opportunities for insights and intelligence. Enterprises are already enjoying the benefits of the cloud for their file storage and communication requirements. It only makes sense to take advantage of the same benefits in the business intelligence environment too.
business intelligence systems in the contact centre can show which performers are the most effective at handling calls. It’s also possible to see which speech patterns and strategies are required to allow for better customer experiences. Rising volume of data in the current marketplace pushes companies to think more carefully about how they can better understand and … Read More